FAQ

1. What is the manufacturing time for the orders?

Depending on the size and complexity of the order it is 6-8 weeks. In case of very large or complex orders the lead time is 8-10 weeks. Also, on every single offer we prepare for the customers there is always an information about the lead time planned for this particular offer.

 

2. How should I place the order with Drewexim?

If you have already agreed all the details of your order all you need to do is to fill in the order form located on the last page of the offer and send it back by fax or email. Within the next couple of days you will receive the order acceptance confirmation.

 

3. Are there any minimum order quantities?

No, all Drewexim's products are made to measure according to customer's order and there are no minimum quantities required.

 

4. Does Drewexim offer transportation in Poland or abroad?

Yes, shipment and unloading in Poland for orders over 30 000 PLN is free of charge. Shipment outside Poland can also be arranged by Drewexim but the price depends on the size of the order and the delivery address. For the detailed price please ask our Sales and Marketing Department.

 

5. Does Drewexim offer installation?

Yes, in Poland Drewexim does offer installation. The price depends on the type and size of the order. For the detailed price please ask our Sales and Marketing Department. Outside Poland Drewexim does not offer installation.

 

6. What is the guarantee for Drewexim's products?

Detailed Guarantee and Warranty Conditions are available on Drewexim's website, and in our office in Koszalin.

 

7. How should I maintain my windows and doors?

Detailed information about maintenance of Drewexim's products are available on on Drewexim's website.

 

8. How can I differentiate good and bad quality windows?

At first sight windows of most of the manufacturers may look similar but after closer look you will easily notice the differences. Aesthetic differences you will judge yourself and the manufacturer or distributor you could ask about: the weight of the wood used. type of hardware, insulation parameters of the glass or type of painting.

 

9. Where can I buy Drewexim's products?

A map with all the distributors of Drewexim products you will find in Contact section on the website.

 

10. What is the choice of glazing?

Drewexim offers windows and doors made to customers wishes so the choice of glazing is endless. We offer single, double, triple glazing and also laminated, toughened, sun-protective, obscure, stained, self-cleaning, heated and many others.

 

11. What is the choice of colours?

Drewexim offers stained colours (through which you can see the structure of the wood) from Sikkens chart or paints from RAL and NCS chart. Aluminium profiles are powder coated any RAL colour, anodized and even with woodgrain foil and many other special finishes. Additionally, it is possible to match the required sample of colour or even to create a special new colour.

 

12. What is the choice of internal and external doors?

Examples of doors we manufacture are available on our website in the Gallery of the required product but all other modifications and completely new models are available.

 

13. Do Drewexim's employees speak any foreign language?

Yes, we speak English, German, French, Spanish, Ukrainian and Russian.


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